At NBMSoft, we strive to provide high-quality software solutions and services to meet the needs of our clients. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• The product or service was not delivered as described.
• There are critical technical issues with the product that our team cannot resolve.
• A cancellation request is submitted within the allowed timeframe (see Section 2).

Please note that refunds are not applicable for:

• Products or services that were successfully delivered as per the agreed terms.
• Custom or bespoke software development projects once work has commenced.
• Subscription-based services after the billing period has started.
• Situations caused by customer errors or misuse of our products/services.

2. Refund Request Timeframe

• For software purchases: Refund requests must be made within 7 days of purchase.
• For subscription services: Refunds are only applicable if requested within 7 days of the initial payment.

3. Refund Process

To request a refund, please contact us at admin@nbmsoft.com with the following details:

• Your name and email address.
• Proof of purchase (invoice or receipt).
• A detailed explanation of the reason for the refund request.

Our team will review your request and respond within 5 business days. If approved, the refund will be processed within 7 business days using the original payment method.

4. Chargebacks

If a chargeback is initiated without contacting our team for resolution, we reserve the right to dispute the chargeback and terminate your account or access to our services.

5. Non-Refundable Items

The following items are non-refundable:

• Custom software development services.
• Licensing fees for third-party integrations.
• Training, installation, or setup services already rendered.

6. Amendments

We reserve the right to update or amend this Refund Policy at any time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about our Refund Policy, please contact us at:
Email:admin@nbmsoft.com
Website:www.nbmsoft.com